Privacy Policy

1. Information We Collect

Govens Logistics Group may collect information that you voluntarily provide when you use our website, request information, contact our team, submit a service request, or communicate with us.

Information we may collect includes:

• First and last name
• Email address
• Telephone or mobile number
• Business or company information
• Transportation or logistics service information
• Scheduling and service request details
• Messages and communications sent to our team
• Information necessary to provide customer support

2. How We Use Information

We may use information collected through our website and business communications to:

• Respond to questions and service requests
• Coordinate logistics and transportation services
• Provide scheduling and service information
• Send transportation and service updates
• Provide account and customer support
• Communicate regarding requested services
• Maintain and improve our customer service processes
• Send marketing communications when separate consent has been provided
• Comply with applicable legal and regulatory requirements

3. SMS and Mobile Messaging Privacy

If you voluntarily opt in to receive SMS messages from Govens Logistics Group, we may send messages related to the specific communication preferences you selected.

Marketing messages may include logistics service information, business updates, service announcements, and promotional offers. Non-marketing messages may include service requests, transportation updates, scheduling information, coordination notices, account notifications, and customer support communications.

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out of SMS messages or HELP for assistance.

SMS consent is optional and is not required as a condition of purchasing or receiving services from Govens Logistics Group.

4. How We Share Information

Govens Logistics Group may use service providers when reasonably necessary to operate our website, maintain business systems, process communications, provide requested services, or support our business operations.

These service providers are expected to use information only for the services they perform for Govens Logistics Group and subject to appropriate confidentiality and data-protection obligations.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, customers, business, or others.

Mobile numbers, SMS consent records, and SMS opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security

Govens Logistics Group uses reasonable administrative and technical measures designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business records, fulfill legal obligations, resolve disputes, and support legitimate business operations.

7. Website and Technical Information

Our website may automatically collect limited technical information such as browser type, device information, IP address, referring pages, and general website activity. This information may be used to maintain website functionality, security, analytics, and performance.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, understand site usage, remember preferences, and improve the visitor experience. Browser settings may allow you to limit or disable certain cookies.

9. Your Choices

You may contact Govens Logistics Group to request that we update or correct information you previously provided, subject to applicable legal and recordkeeping requirements.

You may unsubscribe from marketing emails using the unsubscribe option provided in applicable messages. For SMS communications, reply STOP to opt out or HELP for assistance.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Govens Logistics Group is not responsible for the privacy practices, security, or content of independently operated third-party websites.

11. Children's Privacy

Govens Logistics Group does not knowingly collect personal information from children under 13 through this website. If we become aware that such information has been collected, we may take reasonable steps to delete it.

12. Changes to This Privacy Policy

Govens Logistics Group may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable requirements. Updated versions will be posted on this page with a revised effective date.

13. Contact Us